| Transformation of Enterprises |
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At SPC ServiceProfit Consulting we have extensive experience helping many different types of organizations to transform themselves to be more profitable. We combine our ability to understand the business model and processes of a company, our experience in managing people and our very practical approach to accelerate organizational change.
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Transformation projects are necessary in situations such as:
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Complete mergers or acquisitions |
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Strategically reorient companies or business units
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Overcome a crisis in the market
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Solve structural problems / break negative inertias rooted in an organization: |
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| – Low motivated teams
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| – Lack of shared goals
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| – Loss of customer focus
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Solve some of the usual pathologies of organizations that make them inefficient / Avoid common causes of failure in business |
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| - From “ customer care as a cost “ to “ customer care as a value" |
| – From “ Acquiring customers" to “ Having loyal customers"
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| – The IT "Alignment trap ”
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The mission of our Transformation teams is to ensure sustainable growth in the long term of our clients, through various types of projects:
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Continuous improvement Programmes: |
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At SPC ServiceProfit Consulting we believe that a combination of the following initiatives is key to achieving lasting transformations: |
| - Quick Win projects, with very short-term results. |
| – Structural projects, with results expected in the medium term
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This is necessary in order to maintain the motivation of teams throughout the whole duration of the transformation. Quick Wins help to “attract nonbelievers to the cause“ of change, and they anticipate the impact of the improvements on the business. Structural projects are the real engine of sustainable change.
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Our teams specialize in identifying and managing the rapid implementation of the improvement actions selected (in collaboration with staff of our client).
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Results are final, as a manager of one of our major customers said “As far as pushing a transformation is concerned, each SPC consultant works like 2 or 3, their presence is essential to maintaining the focus and speed of change“.
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Cultural and organizational transformation |
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Transformation of Technical Teams: |
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Technical teams are characterized by their high levels of specialization. In many cases this leads to situations where the overall 'end to end' vision of the business is lost. Other common problems relate to the difficulty of maintaining rigor and accountability that is the basis for an efficient and coordinated team work.
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At SPC ServiceProfit Consulting, we have created a systematic approach to the Transformation of technical teams that allows organizations to reduce the risk of failure in their change processes. The main opportunities for improvement of these processes are:
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| - Poor definition of the objectives of the transformation process
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| - Lack of visibility and involvement of the Top Management |
| - Late and partial involvement of the majority of company staff |
| - Communication of the Transformation is unclear, little transparent and ineffective |
| - Bad planning process |
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Program Management Office (PMO) with “microconsulting”: |
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Traditional PMO provides control and close monitoring of the various elements of a project (tasks, indicators, resources, deadlines and their deviations).
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The PMO we carry out at SPC ServiceProfit Consulting incorporates several additional elements, embodied in what we call “microconsulting”. Specifically, our teams carry out the necessary analysis to complete a task, develop benchmarks, design pilot tests and prepare documentation to facilitate the decision-making processes thus ensuring project progress as planned. |
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In a majority of cases, these factors allow us to resolve most of the typical problems in the development of a project, maximizing the chances of meeting deadlines and budgets set. |
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Development of complex inter-company operations |
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