At SPC ServiceProfit Consulting we specialize in supporting companies strengthen their relationship with their customers, building powerful knowledge of their needs and their differences.

Following the Service Profit Chain model, we are fully convinced that growth and profitability can become sustainable only if they are built on a base of loyal customers, highly satisfied with their customer experience.

We support leading companies, in very competitive markets, to design and deploy sales and customer care channels, both direct (sales forces, task forces, …) and indirect (telemarketing, online, …), that are highly efficient, with the capability to listen to their customer (or prospect) needs, to identify opportunities and solve any issues.

We accelerate decision making and the impact of these decisions in the market

We optimize our clients' business processes, with a especial attention to commercial effectiveness, information management and bidding and management of outsourced services, to ensure the right alignment with their strategy, cost efficiencies, higher innovation and quality and a better brand positioning.

Helping our clients from the design stage to the full implementation of their business Transformation.