© 2013 Service Profit Chain SL
About SPC > History >


Founded in Madrid in 2005 by a team of consultants with years of experience in leading
international consulting firms to respond to the challenges and needs of companies in complex
environments of change and growth.

During these years we have worked with various clients in Spain, Europe and Latin America
developing improvement projects achieving results that last. Throughout this time one of
every 2 customers that we have helped have requested our services repeatedly.

Mission and values

SPC ServiceProfit Consulting was founded with the mission of helping our clients identify and
capture the value that assures them a sustainable competitive advantage.

To achieve this we believe that the following elements are essential:

· Innovative ideas
· Strategies aligned with business objectives
· Feasible and operational recommendations
· Measurable results
· Accelerated implementation
We share our clients' challenges
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