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SPC ServiceProfit Consulting is a consulting firm that specializes in Marketing and Customer Operations to help our customers boost customer acquisition, loyalty and development, with a deep knowledge of the Telecom, Financial, Utilities and Consumer Goods industries. |
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SPC ServiceProfit Consulting was founded in 2005 in Madrid by a team of consultants with years of experience in leading international consulting firms.
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Led by Professor Luis Huete(IESE and Harvard), renowned professor, consultant and speaker and author of "Servicios y Beneficios", best selling management book based on the Service Profit Chain theories developed by Professors Hesket, Sasser and Schlesinger at the Harvard Business School. |
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The SPC ServiceProfit Consulting team is composed by professionals from various international origins with a solid professional career developed in diverse sectors such as finance, telecom, IT systems, energy, chemical industry or banking.
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