| Luis Huete |
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"SPC combines talent, business experience, analytic capacity, strategic vision and common sense in a unique way " |
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Professor Huete has centered his academic and consultancy activities on client management strategies. He is probably one of the leading specialists in strategic services management, clienting, CRM, value-added loyalty creation, selfdevelopment and leadership.
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| Professor Huete graduated in law in 1978, obtaining his Master in Business Economics and Management at IESE (1982) and his Doctorate in Business Administration at Boston University (1988).
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| His Ph.D. thesis was distinguished by the Atlanta Decision Science Institute as the best Ph.D. thesis completed in 1988 in the United States.
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| A Fulbright Banco de Bilbao Scholar in 1984-1986, during his stay at Boston, professor Huete worked as a researcher at Harvard Business School, developing scientific material and taking part in a research project financed by Bell Communications Research.
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| His seminar "A management of fantasy ", organized jointly with The Walt Disney Company and Coopers & Lybrand, was distinguished by Actualidad Económica as one of the "100 best ideas of the year". The following year, his seminar "Achieving Breakthrough Service", organized jointly with Harvard Business School in Switzerland, was awarded the same prize.
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| A consultant to many companies in the last 25 years, he advises business groups in Asia, Europe and America.
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| Some milestones in Luis Huete's career:
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| - Professor of Production, Operations and Technology Management at IESE. From 1988 to 1991, he was Director of IESE's MBA Program. |
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| - Academic Director of IFDP (International Faculty Development Program for Central and Eastern Europe).
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| - Associate professor in the Projects, Design and Journalism Innovation Area at the University of Navarre's Faculty of Media Studies.
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| - He has worked with Harvard Business School's Service Research Interest Group as teacher at the international seminars on services management and as researcher.
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- Co-Director of the joint Harvard-IESE "ABS" (Achieving Breakthrough Service) program
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- Co-Director of the "Sectoral Meeting of the Tourism, Leisure and Entertainment Industries'.
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- Guest professor at: |
| Harvard Business School (Boston) |
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| Harvard College (Cambridge, USA) |
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| Boston University (Boston)
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| ESMT (Berlín)
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| University of Southern California (Los Angeles) |
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| SDA Bocconi (Milán)
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| Disney Univaersity (Orlando) |
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| Institut de Management Hotelier International (París)
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| IPADE (Universidad Panamericana, México) |
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| INALDE (Universidad de la Sabana, Colombia) |
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| Instituto Internacional San Telmo (Sevilla) |
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| IAE (Universidad Austral, Argentina) |
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| Universidad de los Andes (Chile) |
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| Higher Commercial Management School, (Moscú) |
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| Lagos Business School (Nigeria) |
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| AESE (Lisboa y Oporto)
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| EADA (Barcelona) |
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| Escuela Oficial de Turismo (Madrid)
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| ACEBUSS (Bucarest)
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| Zagreb University (Croacia) |
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| Universidad de Reykjavik (Islandia) |
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| Thunderbird (Ginebra) |
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