© 2013 Service Profit Chain SL
About SPC >
SPC ServiceProfit Consulting is a strategy and management consulting firm, with a strong expertise in “customers”, with a proven track record of satisfied clients and measurable results.
Our areas of expertise are acquisition, development and customer loyaltys, the optimization of sales and contact channels and the improvement of profitability. We have a deep knowledge of the Telecom, Utilities, Finance and Consumer Goods industries.
Our team is formed by professionals with a solid career in consulting and in many cases, with additional experience in management positions in large companies.
The consulting team of SPC is complemented by our partner Professor Luis Huete (IESE and Harvard), author of the best seller on Clienting "Servicios y Beneficios".
About SPC | ServiceProfit Consulting
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